Terms of Service

Last Updated: 3/28/2025

Welcome to ITNS! These Terms and Services ("Terms") govern your use of our managed IT services, cybersecurity solutions, cloud computing, and other related offerings. By engaging with ITNS, you agree to comply with these Terms.

1. Services Provided

ITNS offers a range of managed IT services, including but not limited to:

IT support and troubleshooting
Network security and monitoring
Cloud solutions and data backup
Compliance consulting
Disaster recovery planning
Hardware and software management

These services may be provided on a subscription or project basis, as outlined in your service agreement.

2. Client Responsibilities

To ensure optimal service delivery, clients are expected to:

Provide accurate and up-to-date information regarding their IT infrastructure.
Maintain valid licensing for all software and third-party tools.
Follow ITNS security recommendations and best practices.
Ensure timely payment for all services rendered.

Failure to meet these responsibilities may impact service quality and result in additional fees or service suspension.

3. Service Level Agreements (SLAs)

ITNS commits to delivering services as per the response and resolution times outlined in your SLA. While we strive to maintain uptime and security, ITNS is not responsible for disruptions caused by:

Acts of nature, cyberattacks, or force majeure events.
Client-side misconfigurations or unauthorized modifications.
Third-party service failures beyond our control.

4. Payment Terms

All invoices are due within [Insert Payment Term, e.g., 30 days] of issuance.
Late payments may incur fees or service suspension.
Subscription-based services auto-renew unless canceled in writing [Insert Cancellation Period, e.g., 30 days] before the next billing cycle.

5. Data Security & Confidentiality

ITNS follows industry best practices to protect client data.
We do not share or sell client information to third parties.
Clients retain ownership of their data and are responsible for data backups unless ITNS provides backup services.

6. Termination & Cancellation

Either party may terminate services with written notice as per the agreement terms. Upon termination:

Clients must settle any outstanding balances.
ITNS will return or delete client data as per the agreed terms.
Certain obligations (e.g., confidentiality) will survive termination.

7. Liability & Disclaimers

ITNS provides services on a best-effort basis and does not guarantee 100% uptime or security.
We are not liable for indirect, incidental, or consequential damages resulting from service use.
Maximum liability for any claim shall not exceed the fees paid in the last [Insert Number] months.

8. Amendments & Updates

ITNS reserves the right to update these Terms periodically. Continued use of our services constitutes acceptance of the revised Terms.

9. Contact Information

For questions regarding these Terms, please contact:

ITNS Support Team
3900 S. Lake Dr. Texarkana, TX 75501
support@itns.com
903-716-5930

By engaging ITNS’s services, you acknowledge and agree to these Terms and Services.